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easiware

Running the engineering on easiware-start, the omnichannel customer service product (chat, email, WhatsApp) for SMEs and startups.

easiware.com ↗
easiware
Screenshot of the easiware project
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The project

easiware needed technical expertise to build easiware-start, its new customer service product. The team of 8 was struggling with velocity, quality and seniority, so Nicolas and Alexis took the engineering lead: reorganising the team, hiring the people it was missing, simplifying the stack by migrating the microservices to a NestJS monolith, then adding unit and integration tests (Jest) and CI/CD (GitHub Actions).

The hard parts

  • —Restructuring an existing team while keeping it motivated and aligned
  • —Refactoring and phasing out the microservices into a monolith, without ever stopping feature delivery

What Qraft did

After a year, Qraft hired its own replacement, interviews and technical tests included, and easiware brought the project back in house.

Stack

  • NestJS
  • TypeScript
  • TypeORM
  • PostgreSQL
  • Jest
  • Next.js
  • MUI
  • Heroku
  • AWS S3

Integrations

  • YouSign
  • Postmark

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Qrafting agentic software since 2020. Designed, written and coded at 36 rue Sainte, Marseille, by Nicolas, Alexis and Adrien. Write to us: hello@qraft.tech. © Qraft 2026.